TMS Upgrade – AI Integration

Company News

29 Sept

Here at Transport 29, we’re always looking for ways to improve the way we work and the service we can give our customers. That’s led us to explore artificial intelligence (AI) and the ways it can assist us in our day-to-day operations.

Thoughts we’ve considered have included automated order processing, so when you lovely customers send us a purchase order, AI picks this up from our inbox and creates a load in our system for booking (we’re not quite there with this one yet). Other ideas have included allowing customers to have access to a quoting portal where they can get rates themselves without needing to call, WhatsApp or email (one for future development) … And the first big piece of work which we’ve settled on and is now well into the testing phase, following completion of planning and building – a new transport management system (TMS).

With the project being labelled as ‘TMS 2.0’, we’ve been able to reduce the time taken to process new bookings, streamline our quoting process, improve the user interface, build in more robust checks against things such as duplicate POs and missing PODs, plus many, many more upgrades besides. All of that should save time and mean we’ve got more to spend in other areas, leading to even better customer service.

Here’s some screenshots showing the new system with some test data in there. Let us know what you think!